Checking-In: Hospital or Hotel?

(DGIwire) — A recent Deloitte Study found that hospitals with better patient-reported experience perform better financially. In fact, the study found that hospitals with “excellent” Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient ratings between 2008 and 2014 had a net margin of 4.7 percent, on average, as compared to just 1.8 percent […]

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